PI Coachee Services Agreement.

Last updated: March 2026

Important Notice: ALS WorkWell Solutions does not provide clinical, therapeutic, or medical services. All coaching is non-directive and non-clinical in nature and is not a substitute for medical, psychiatric, psychological, or other regulated professional treatment or advice. If you are in immediate distress or danger, please contact your GP, NHS 111, the Samaritans (116 123), or emergency services (999).

1. Parties to this Agreement

This Coachee Services Agreement ('Agreement') is entered into between:

ALS WorkWell Solutions ('ALS', 'we', 'us', 'our'), a coaching and wellbeing services provider; and
You, the individual named in the Engagement Details at the end of this Agreement ('Coachee', 'you', 'your'), who is a personal injury claimant referred to ALS by a Referring Party.
'Referring Party' means any solicitor, insurer, case manager, rehabilitation provider, or other professional or organisation that has arranged or funded your access to the Programme. The Referring Party is a separate commercial party to ALS under a distinct agreement and is not a party to this Agreement.

2. Nature and Scope of Services

ALS provides non-directive coaching services ('the Programme'). Non-directive coaching is a goal-oriented, collaborative process in which the Coach supports you to explore your own thinking, identify your own goals, and develop your own strategies and solutions. The Coach does not direct, advise, prescribe, or instruct you on what to do; the process is led by you.

This Agreement applies to all and any coaching services delivered by ALS to you, regardless of the focus or subject matter of those sessions. You acknowledge and agree that:

All coaching delivered under this Agreement is non-directive and non-clinical in nature. It does not constitute, and should not be understood as, therapy, counselling, cognitive behavioural therapy (CBT), psychotherapy, occupational therapy, physiotherapy, medical advice, psychiatric treatment, diagnosis, occupational health assessment, employment law advice, or any other regulated health, mental health, social care, or legal service.
Coaching is not a substitute for professional medical, clinical, legal, or other regulated advice or treatment. Where you have needs that fall outside the scope of non-directive coaching, you should seek appropriate professional support independently.
The specific focus of your coaching sessions will be discussed and agreed with you at the outset of the Programme and may evolve over the course of the engagement, always within the non-directive coaching framework.
Specific outcomes, improvements, or results cannot be guaranteed.
Coaching may be delivered by Anthony Savage (the 'Coach'), the principal of ALS WorkWell Solutions, or by another suitably qualified independent coach arranged through ALS, in which case you will be notified in advance.

3. Screening and Suitability

Before the Programme commences, you will be asked to complete a Screening Questionnaire. By submitting that questionnaire, you acknowledge that:

The Screening Questionnaire is not a clinical assessment, psychological evaluation, or diagnostic tool of any kind.
It is used solely to assess your suitability for non-directive coaching and to inform the coaching relationship.
ALS reserves the right to decline to offer or to discontinue the Programme where, in our reasonable professional judgement, non-directive coaching is not appropriate for your current needs or circumstances.
If ALS determines that your needs fall outside the scope of coaching, we will advise you and, where appropriate, recommend that you consult your GP, treating clinician, or another suitably qualified professional.

4. Your Responsibilities

By entering into this Agreement, you agree to:

Engage honestly and constructively with the coaching process.
Attend sessions punctually and provide adequate notice if you need to cancel or reschedule (see Section 8).
Inform the Coach of any material change in your physical or mental health, or in your personal circumstances, that may be relevant to your continued participation in the Programme.
Take responsibility for your own wellbeing and seek emergency, medical, clinical, or legal support independently where needed. ALS is not an emergency service and cannot provide such support.
Not audio or video record sessions without ALS's prior written consent.

5. Confidentiality and Data Sharing

5.1 General Confidentiality

ALS treats all information you share within the coaching relationship as confidential. Session content will not ordinarily be disclosed to third parties, including your Referring Party, without your consent, except as set out in this Section.

5.2 Mandatory Disclosure Exceptions

Confidentiality may be overridden where ALS is legally or ethically required to disclose information, including where:

There is a serious and credible risk of harm to you or to another person;
There is disclosure or reasonable suspicion of abuse of a child or vulnerable adult;
Disclosure is required by law, court order, or regulatory authority, or to prevent a terrorist act.

ALS will endeavour to inform you before making any such disclosure, unless doing so would compromise safety or legal obligations.

5.3 Information Shared with the Referring Party

Because your Programme is funded or arranged by a Referring Party, you consent to the following being shared with your Referring Party as reasonably necessary to administer the Programme, including the outcomes of your initial screening:

Confirmation that you have entered into this Agreement and that the Programme has commenced;
Session attendance records (dates and whether sessions took place);
Progress reports and summary outcome information, in a form agreed with you at the outset of the Programme;
Information necessary to process invoicing, scheduling, or funding decisions.

ALS will not routinely share the substantive content of individual coaching sessions with the Referring Party. If you have concerns about what may be shared, please raise these with ALS before the Programme begins.

5.4 Information Shared with Your GP or Treating Clinician

With your consent (given in the Screening Questionnaire or separately in writing), ALS may share relevant summary information with your GP or treating clinician where this is considered to be in your best interests.

5.5 Data Protection

All personal data is processed in accordance with UK GDPR and the Data Protection Act 2018, and in line with ALS's Privacy Notice (available at www.als-solutions.co.uk/privacy). By agreeing to this Agreement, you confirm you have read and understood the Privacy Notice.

Your personal data is used to:

Assess your suitability for and deliver the Programme;
Communicate with you and your Referring Party regarding the Programme;
Comply with our legal, regulatory, and professional obligations.

Personal data will be retained for 6 years following conclusion of the Programme, or as otherwise required by applicable law, and will then be securely destroyed.

6. Personal Injury Context and Legal Proceedings

You acknowledge that this Programme takes place in the context of a personal injury claim and that:

ALS does not act as a medico-legal expert, occupational health expert, or expert witness and does not produce reports intended for use in litigation unless this is separately and expressly agreed in writing between ALS, you, and your Referring Party.
Information and records generated as part of the Programme may, with your knowledge and where required by law or court order, be disclosed in the context of legal proceedings. ALS will notify you of any such requirement wherever possible.
The existence of legal proceedings does not alter ALS's obligations of confidentiality as set out in Section 5.

7. Fees, Invoicing, and Funding

The costs of the Programme are met by your Referring Party (or their client, the funding insurer or defendant), not by you personally, unless otherwise expressly agreed in writing between you and ALS.

You acknowledge that:

Fees are invoiced by ALS directly to the Referring Party (or the relevant funding party) in accordance with the separate commercial agreement between ALS and that party.
The continuation of the Programme may be subject to ongoing funding approval from the Referring Party or their client. ALS will notify you as promptly as practicable if funding is withdrawn or a session cannot be covered.
You will not be personally charged for any sessions unless you have separately agreed in writing to self-fund the Programme. Where a Referring Party is funding the Programme, any charges arising from late cancellations or no-shows will be invoiced to the Referring Party only, in accordance with Section 8.

8. Cancellations, No-Shows, and Rescheduling

The following cancellation policy applies to all sessions:

Sessions must be cancelled or rescheduled at least 72 hours in advance.
Cancellations made with less than 72 hours' notice, or a failure to attend without prior notice ('no-show'), may result in the session being charged at the full session rate and invoiced to the Referring Party.
Where a session is cancelled by ALS, no charge will be made and a replacement session will be offered within a reasonable timeframe.

9. Programme Duration

Sessions are expected to take place on a weekly basis. The total number of sessions will be agreed with your Referring Party and confirmed to you at the outset of the Programme.

10. No Guarantees and Limitation of Liability

ALS delivers the Programme in good faith and in accordance with professional coaching standards. However:

Outcomes from coaching cannot be guaranteed. Individual results will vary depending on your circumstances, engagement, and factors outside ALS's control.
ALS disclaims all warranties, express or implied, as to outcomes, fitness for purpose, or the suitability of coaching for your specific needs.
To the fullest extent permitted by law, ALS's total liability to you arising out of or in connection with this Agreement (whether in contract, tort, negligence, or otherwise) shall not exceed the total fees paid to ALS in respect of your Programme.
ALS shall not be liable for any indirect, consequential, or special loss, including loss of anticipated benefit or deterioration in health, wellbeing, or personal circumstances.
Without limiting the above, ALS expressly excludes liability for: (a) loss of earnings or income; (b) loss of opportunity, whether vocational, rehabilitative, or otherwise; and (c) psychological distress, emotional harm, or deterioration in mental wellbeing, except where directly caused by ALS's own negligence.
Nothing in this Agreement limits or excludes liability for death or personal injury caused by ALS's negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

ALS maintains appropriate professional liability insurance. A copy of the certificate is available on written request.

11. Intellectual Property

All materials, tools, frameworks, and resources provided to you as part of the Programme are the intellectual property of ALS WorkWell Solutions (or are used under licence by ALS). You may use such materials solely for your own personal benefit in connection with the Programme. You may not copy, share, record, publish, or otherwise reproduce any content without ALS's prior written consent.

12. Termination

Either party may end their participation in the Programme by giving reasonable written notice to the other. ALS may suspend or terminate the Programme immediately if:

You breach a material term of this Agreement;
ALS considers in good faith that continuing the Programme would not be in your best interests or is inappropriate given your needs or circumstances;
Your Referring Party withdraws funding for the Programme.

Where ALS terminates the Programme other than for your breach or withdrawal of funding, ALS will give you as much notice as is reasonably practicable and will, where appropriate, signpost you to alternative support.

13. Force Majeure

ALS shall not be liable for any failure or delay in the performance of the Programme arising from circumstances beyond our reasonable control, including illness, technical failures, natural events, or matters affecting the Referring Party's ability to fund or facilitate the Programme.

14. Governing Law and Dispute Resolution

This Agreement is governed by the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event of a dispute, both parties agree first to attempt resolution through good faith discussion. If unresolved within 21 days, both parties agree to consider mediation before initiating formal legal proceedings.

15. Coachee Acknowledgement and Consent

By agreeing to this Agreement, you confirm that:

You have read and understood this Agreement in full and have had the opportunity to ask questions before signing.
You understand that all coaching delivered by ALS is non-directive and non-clinical in nature, and does not constitute therapy, counselling, psychological treatment, medical advice, occupational health assessment, or any other regulated health, mental health, social care, or legal service, regardless of the subject matter of your sessions.
You understand that the Screening Questionnaire is not a clinical assessment, psychological evaluation, or diagnostic tool of any kind, and that it is used solely to assess your suitability for non-directive coaching and to inform the coaching relationship.
You consent to your personal data being processed: (a) to determine your suitability for coaching and to deliver the Programme; (b) to be shared with your case manager, solicitor, and/or funding party (such as an insurer or defendant's representative) as described in Section 5; and (c) with your GP or treating clinician where you have given separate consent to do so. You understand your data will be handled in accordance with ALS's Privacy Notice.
You understand that specific outcomes or results from coaching cannot be guaranteed.
You are engaging in this Programme voluntarily and of your own free will.
You understand that ALS does not provide medico-legal, occupational health, or litigation reports as part of this Programme unless separately agreed in writing.