PI Referring Party Terms and Conditions.

Last updated: March 2026

These Terms and Conditions ('Terms') govern the relationship between ALS WorkWell Solutions ('ALS') and any solicitor, insurer, case manager, rehabilitation provider, or other organisation ('Referring Party', 'you', 'your') that submits a referral to ALS for coaching services under the Personal Injury Referral Programme. By submitting a referral, you agree to be bound by these Terms.

1. Parties and Formation of Contract

ALS WorkWell Solutions ('ALS', 'we', 'us', 'our') is a coaching and wellbeing services provider. These Terms apply to all referrals submitted to ALS by a Referring Party, whether submitted via referral form, email, or any other means.

A binding contract between ALS and the Referring Party is formed when ALS issues a written acceptance of a referral (which may be by email). These Terms apply to that contract and to all subsequent activity under it, including the delivery of coaching sessions to the referred individual ('the Coachee') and any associated invoicing.

These Terms do not create any contractual relationship between the Referring Party and the Coachee in respect of the coaching services. The Coachee enters into a separate Coachee Services Agreement directly with ALS.

2. Nature of Services

ALS provides non-directive coaching services to Coachees referred under this programme ('the Programme'). The Referring Party acknowledges that:

All coaching delivered by ALS is non-directive and non-clinical in nature. It does not constitute therapy, counselling, cognitive behavioural therapy (CBT), psychological treatment, occupational therapy, physiotherapy, medical advice, occupational health assessment, or any other regulated health, mental health, social care, or legal service.
ALS does not act as a medico-legal expert, occupational health expert, or expert witness, and does not produce reports for use in litigation unless separately and expressly agreed in writing.
ALS operates independently and exercises its own professional judgement in delivering coaching services. The Referring Party may not direct or instruct ALS as to the content, approach, or conduct of coaching sessions.
The specific focus of coaching will be agreed between ALS and the Coachee at the outset of the Programme, always within the non-directive coaching framework.
Specific outcomes or results from coaching cannot be guaranteed.

3. Referral Process and Referring Party Obligations

By submitting a referral, the Referring Party agrees to:

Provide ALS with accurate and complete information about the Coachee, including relevant background information necessary to assess suitability for coaching, to the extent permitted by applicable data protection law.
Confirm that it has a lawful basis under UK GDPR for sharing the Coachee's personal data with ALS, and that the Coachee has been informed that their details are being shared.
Ensure that the Coachee has been made aware that their engagement with ALS will be subject to a Coachee Services Agreement, which the Coachee must agree to before the Programme commences.
Notify ALS promptly of any material change in the Coachee's circumstances that may affect the suitability or continuation of the Programme.
Not misrepresent the nature of ALS's services to the Coachee, the funder, or any court or expert in legal proceedings.

ALS reserves the right to decline any referral at its absolute discretion, including where ALS considers that coaching is not appropriate for the Coachee's needs.

4. Fees and Payment

4.1 Screening

Where ALS conducts an initial screening assessment prior to confirming whether the Programme will proceed, the screening fee will be agreed with the Referring Party in advance and invoiced following completion of the screening. Payment is due within 14 days of the invoice date.

If the Programme proceeds following a positive screening outcome, the screening fee will be credited against the total programme cost, unless otherwise agreed in writing.

4.2 Programme Fees

The total fee for the Programme ('the Programme Fee') will be agreed with the Referring Party prior to commencement and confirmed in writing by ALS. Payment of the Programme Fee is required in full in advance of the first coaching session.

No coaching sessions will be scheduled or delivered until the Programme Fee has been received in full, unless ALS expressly agrees otherwise in writing.

4.3 Fee Variations

Fees vary by referral and are confirmed in writing at the point of acceptance. ALS reserves the right to revise its fees for future referrals on reasonable notice. Fees confirmed for an accepted referral will not change during the agreed Programme.

4.4 Late Payment

Where any invoice is not paid by the due date, ALS reserves the right to:

Suspend the Programme until payment is received;
Charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at the rate of 8% per annum above the Bank of England base rate;
Recover reasonable debt recovery costs.

4.5 Invoicing

All invoices will be issued to the Referring Party (or such other funding party as notified to ALS in writing). The Referring Party remains liable for payment of all invoices raised under these Terms, regardless of any funding arrangements between the Referring Party and any third party (including an insurer or defendant).

5. Cancellations, No-Shows, and Programme Changes

5.1 Cancellations by the Coachee

Where a Coachee cancels or fails to attend a session with less than 72 hours' notice, that session will be charged at the full session rate. Such charges will be deducted from the Programme Fee already paid, or invoiced separately where the Programme Fee does not cover them.

5.2 Cancellations by ALS

Where ALS cancels a session, no charge will be made and a replacement session will be offered within a reasonable timeframe.

5.3 Early Termination by the Referring Party

If the Referring Party withdraws funding or instructs ALS to discontinue the Programme before all sessions have been delivered:

All fees paid to ALS are non-refundable, regardless of the number of sessions delivered at the point of termination.
The Referring Party must notify ALS of termination in writing.

5.4 Early Termination by ALS

ALS may terminate the Programme immediately if the Coachee breaches the Coachee Services Agreement, if ALS considers in good faith that continuing the Programme is not in the Coachee's best interests, or if circumstances arise that make delivery impossible. In such cases, all fees already paid to ALS are non-refundable. ALS will notify the Referring Party in writing as promptly as practicable.

6. Session Records and Invoice Disputes

ALS maintains records of all sessions scheduled and delivered. These records constitute prima facie evidence of delivery for the purposes of invoicing.

If the Referring Party disputes whether a session was delivered, it must notify ALS in writing within 7 days of receiving the relevant invoice. ALS will review the dispute and respond within 14 days. Failure to raise a dispute within the 7-day window will be treated as acceptance of the invoice.

In the event of an unresolved dispute, the parties agree to attempt resolution in good faith before pursuing formal legal proceedings. This does not affect ALS's right to recover undisputed amounts.

7. Reporting and Progress Updates

ALS will provide the Referring Party with the following information as standard:

Confirmation that the Coachee has entered into a Coachee Services Agreement and that the Programme has commenced;
Session attendance records upon request;
Progress reports and summary outcome information, in a form agreed with the Coachee at the outset of the Programme.

The Referring Party acknowledges that the substantive content of individual coaching sessions is confidential between ALS and the Coachee and will not ordinarily be disclosed. ALS will not provide session-by-session clinical-style notes or detailed content reports unless separately agreed in writing.

Any request for information beyond the above must be agreed in writing with both ALS and the Coachee.

8. Data Protection

8.1 Roles

For the purposes of UK GDPR, ALS and the Referring Party are each independent data controllers in respect of the Coachee's personal data that they respectively hold. Neither party acts as a data processor for the other in respect of Coachee data unless separately agreed in writing.

8.2 Referring Party Obligations

The Referring Party warrants that:

It has a lawful basis under UK GDPR for sharing the Coachee's personal data with ALS;
The Coachee has been informed that their data will be shared with ALS for the purposes of the Programme;
It will handle any information received from ALS about the Coachee in accordance with UK GDPR and applicable data protection law;
It will not use information received from ALS for any purpose other than administering the Programme and any associated legal or funding proceedings;
It will implement appropriate technical and organisational measures to protect any personal data received from ALS.

8.3 ALS's Data Practices

ALS processes personal data in accordance with its Privacy Notice, available at www.als-solutions.co.uk/privacy. ALS's ICO registration number is ZB868445.

9. Confidentiality

Each party agrees to keep confidential all non-public information received from the other in connection with the Programme, and not to disclose it to any third party without the other party's prior written consent, except:

Where disclosure is required by law, court order, or regulatory authority;
Where disclosure is necessary to administer the Programme (for example, sharing Coachee attendance records with a funder);
Where the information is already in the public domain through no breach of this clause.

This obligation of confidentiality survives termination of the contract.

10. Non-Circumvention

The Referring Party agrees that for a period of 12 months following the conclusion of a Programme, it will not approach, engage, or instruct any coach introduced to the Coachee via ALS directly for the purposes of providing coaching services to that Coachee or to any other individual, without ALS's prior written consent.

Any breach of this clause entitles ALS to recover from the Referring Party the fees that would have been payable to ALS had the engagement been conducted through ALS in the normal way.

11. Intellectual Property

All materials, tools, frameworks, and resources used or provided by ALS in connection with the Programme remain the intellectual property of ALS WorkWell Solutions (or are used under licence by ALS). The Referring Party and the Coachee may not copy, reproduce, publish, or share such materials without ALS's prior written consent.

12. Limitation of Liability

ALS delivers the Programme in good faith and in accordance with professional coaching standards. However:

ALS does not guarantee any particular outcome or result from the coaching Programme.
To the fullest extent permitted by law, ALS's total liability to the Referring Party arising out of or in connection with these Terms (whether in contract, tort, negligence, or otherwise) shall not exceed the total fees paid to ALS in respect of the relevant Programme.
ALS shall not be liable for any indirect, consequential, or special loss, including loss of anticipated rehabilitation benefit, failure of the Coachee to return to work, or any impact on legal proceedings or settlement value.
Nothing in these Terms limits or excludes liability for death or personal injury caused by ALS's negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

ALS maintains appropriate professional liability insurance. A copy of the certificate is available on written request.

13. Force Majeure

ALS shall not be liable for any failure or delay in the performance of the Programme arising from circumstances beyond our reasonable control, including illness, technical failures, or natural events. ALS will notify the Referring Party as promptly as practicable and will use reasonable endeavours to resume the Programme as soon as possible.

14. Variation and Entire Agreement

These Terms, together with any written referral acceptance issued by ALS, constitute the entire agreement between ALS and the Referring Party in respect of the Programme and supersede any prior representations or agreements.

No variation to these Terms is effective unless agreed in writing by both parties. ALS may update these Terms from time to time; the version in force at the time a referral is accepted will apply to that referral.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event of a dispute, both parties agree first to attempt resolution through good faith discussion. If unresolved within 21 days, both parties agree to consider mediation before initiating formal legal proceedings.

16. Referring Party Acknowledgement

By submitting a referral to ALS WorkWell Solutions, the Referring Party confirms that:

They have read and understood these Terms in full.
They have authority to bind the organisation they represent to these Terms.
They have a lawful basis under UK GDPR for sharing the Coachee's personal data with ALS.
They understand that all coaching delivered by ALS is non-directive and non-clinical in nature and does not constitute any regulated health, mental health, social care, or legal service.
They understand that ALS does not guarantee specific outcomes or results from coaching.
Payment of the Programme Fee in full is required in advance of the first coaching session, and the screening fee is payable within 14 days of invoice.
They will not misrepresent the nature of ALS's services in any legal, funding, or other proceedings.