Coaching Agreement.

This agreement will commence on the date the client confirms their acceptance via the Coaching Agreement Form and will remain in effect until terminated in accordance with the Termination clause

I understand and agree:

that the coach is a professional coach who abides by the Global Code of Ethics as set out by the Association for Coaching. While coaching is not currently a regulated profession under UK law, the coach commits to maintaining high professional standards, including ongoing supervision and continued professional development.
that “coaching” is a Professional Client relationship that is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
that coaching is a comprehensive process that may involve all areas of my life, including work, finances, health, relationships, education and recreation. I acknowledge that deciding how to handle these issues, incorporate coaching into those areas, and implementing my choices is exclusively my responsibility.
that coaches don’t usually give advice or tell clients what to do. They will try to assist me to find what feels right by helping me reveal the answers for myself through discussion, suggestions, brainstorming and reflection.
that I am fully responsible for my physical, mental and emotional well-being during my coaching calls, including my choices and decisions and that my coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by them.
that although coaches are someone you can consult about strategies and goals, they are not specialists and that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. I will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. I understand that all decisions in these areas are exclusively mine and I acknowledge that my decisions and my actions regarding them are my sole responsibility.
that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association/the World Health Organisation's International Classification of Diseases (ICD). I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and I will not use it in place of any form of diagnosis, treatment or therapy.
that if I am currently in therapy or otherwise under the care of a mental health professional, that I have consulted with the mental health care provider regarding the advisability of working with a coach and that this person is aware of my decision to proceed with the coaching relationship.
that information will be held as confidential unless the Client states otherwise in writing, or where disclosure is required by law, including but not limited to obligations under the Children Act 1989, the Terrorism Act 2000, or where there is a risk of harm to the Client or others.
that certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes.
that I can choose to discontinue coaching at any time
that I have received, read, and agree to the Coaching Disclaimer and Terms and Conditions, which form part of this agreement
to the privacy policy

Fees

All payments must be made in advance of any scheduled sessions. If payment is not received prior to the session, the Coach reserves the right to cancel or reschedule. The standard fee is £70.00 per session or as otherwise agreed in writing. The calls/meetings shall be approximately 45 minutes in length.

Additional appointments can be scheduled as needed.

Cancellation and Lateness Policy

If you need to reschedule an appointment, please provide at least 72 hours notice. The coach will wait for 15 minutes at the agreed time, before it will be noted as a ‘Did Not Attend’. Missed sessions without at least 72 hours’ notice may be charged at the full rate.

Refunds will be issued only at the Coach’s discretion.

Services

The services to be provided by the Coach to the Client consist of coaching sessions delivered via Doxy, as agreed jointly. The time of coaching sessions will be mutually agreed upon, and the Client will join the Doxy meeting at the scheduled time.

Coaching may address specific personal projects, business successes, or general conditions in the client's life or profession. Throughout the working relationship, the coach will engage in direct and personal conversations. The client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the coaching program

The client understands that successful coaching requires a co-active collaborative approach between client and coach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client's responsibility to enact or bring about the change. If the client believes the coaching is not working as desired, the client will communicate and take action to return the power to the coaching relationship.

Prior History

The client also agrees to disclose details of past or present psychological or psychiatric treatment. In entering into the coaching relationship, and signing the agreement, you are agreeing that if any mental health difficulties arise during the course of the coaching relationship, you will notify me immediately so that I can discuss with you appropriate steps and if any additional referrals are needed.

The Client acknowledges that the Coach is not trained or authorised to provide crisis intervention or emergency mental health support. In any emergency or mental health crisis, the Client agrees to immediately contact their GP or emergency services. The Coach accepts no responsibility for managing emergency situations.

Privacy & Confidentiality

The client can, at any point in the coaching session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. The coach agrees to respect this boundary and will not attempt to forward the conversation further along those lines.

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality as defined by the Global Code of Ethics, but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent, except in the instance that the Coach has to override their duty of confidentiality to Client, if it’s done to protect their best interests or the interests of the public, if:

the information provided is suggestive that the Client is at risk of harm.
the information provided is suggestive that the Client poses a risk of harming others.

The Coach will not disclose the Client’s name/data as a reference without the Client’s consent (in accordance with the Privacy Policy). Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

The Coach shall act as a Data Controller in accordance with the UK GDPR and the Data Protection Act 2018. The Coach will store and process data only as required to deliver coaching services and for compliance with legal obligations. Data shall not be shared with third parties except where required by law.

The Client may request access to, correction of, or deletion of their personal data at any time by contacting the Coach directly.

Termination

Either party may terminate this Agreement at any time with 7 days’ written notice. The Coach also reserves the right to terminate this Agreement immediately in the event of the Client’s breach of this Agreement, misconduct, or if the Coach deems the relationship no longer viable

Non Reliance & No Guarantees

The Client acknowledges that coaching does not guarantee specific outcomes or results. The Coach does not promise or represent that any particular goal will be achieved through coaching services. The Client agrees not to rely on any representation, warranty, or statement except as expressly set out in this Agreement.

Limited Liability

To the fullest extent permitted by law, the Coach shall not be liable for any indirect, incidental, special, or consequential damages of any kind, including but not limited to loss of income, emotional distress, or reputational damage, arising out of or in connection with the coaching services.

The total liability of the Coach for any direct loss or damage arising under this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by the Client for coaching services in the 12 months prior to the date of the claim.

The Coach maintains professional liability insurance with a limit of indemnity of £2,000,000 per claim (including public liability, professional indemnity, and product liability), and shall not be liable for any amount exceeding the limits or scope of that policy. A copy of the Certificate of Insurance is available upon request.

Indemnity

The Client agrees to indemnify, defend, and hold harmless the Coach from any and all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from the Client’s breach of this Agreement, misuse of coaching services, or failure to comply with applicable law.

Force Majeure

The Coach shall not be liable for any failure or delay in performing their obligations where such failure or delay results from causes beyond their reasonable control, including but not limited to internet outage, illness, natural disasters, or government restrictions.

Intellectual Property

All materials provided by the Coach, whether delivered verbally, digitally, or in writing, remain the sole intellectual property of the Coach. No rights are granted to the Client to record, copy, reproduce, distribute, or use such material for any purpose, commercial or otherwise, without prior written consent. These rights survive termination of this Agreement.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising under or in connection with this Agreement.

Dispute Resolution

In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first attempt to resolve the matter through informal discussion. If a resolution cannot be reached, the parties agree to engage in mediation before commencing legal proceedings.